Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in technology! We're seeking motivated entry-level professionals to provide exceptional technical support to our growing client base. This full-time role offers comprehensive training, career advancement opportunities, and a collaborative work environment in Omaha's thriving tech hub. Enjoy competitive benefits, flexible scheduling, and the chance to work with cutting-edge technologies while making a tangible impact on business operations.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support via phone, email, and ticketing systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior engineers on complex technical solutions
- Conduct user training sessions on new systems and protocols
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- Customer service experience preferred
- CompTIA A+ or similar certification a plus
- Valid driver's license for occasional client site visits
- Ability to lift 30 lbs for equipment installation