Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in Nashville's thriving tech scene! We're seeking motivated entry-level professionals to provide exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. This full-time role offers clear growth paths into cybersecurity, cloud infrastructure, and systems administration. Perfect for recent graduates or career changers with foundational tech knowledge.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop environments
- Provide remote and on-site technical support via ticketing systems
- Manage user accounts, permissions, and security protocols
- Deploy and configure network equipment (routers, switches, firewalls)
- Create and maintain technical documentation and SOPs
- Collaborate with senior engineers on infrastructure projects
- Train end-users on new systems and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 20 lbs for hardware maintenance
- Valid driver's license for occasional on-site visits
- 1+ years helpdesk or customer service experience preferred