Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated Junior IT Support Specialists to join our dynamic team in Austin. As a cornerstone of our digital infrastructure, you'll gain hands-on experience with cutting-edge technologies while supporting 500+ employees. Our comprehensive training program ensures rapid growth into network administration, cloud systems, and cybersecurity roles.
Responsibilities
- Provide Tier 1-2 technical support via ticketing system, phone, and in-person assistance
- Deploy and configure hardware/software across Windows/Linux environments
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on security compliance initiatives
- Manage user access permissions and account lifecycle
Qualifications
- Associate degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS and Active Directory administration
- Basic understanding of cloud platforms (AWS/Azure)
- Strong troubleshooting methodology and documentation skills
- Excellent communication and customer service abilities