Job Description
Join TechNova Solutions' dynamic IT team and kickstart your career in Raleigh's thriving tech hub! We're seeking passionate entry-level IT professionals to provide essential technical support across our organization. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while contributing to a culture of innovation and collaboration. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for professional growth in one of America's fastest-growing tech markets.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person channels
- Diagnose and resolve hardware/software issues including desktops, laptops, and peripherals
- Assist with network connectivity, security protocols, and system maintenance
- Document IT processes, incidents, and resolutions in ticketing systems
- Deploy and configure new equipment including workstations and mobile devices
- Collaborate with cross-functional teams on IT infrastructure projects
- Train users on software applications and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking principles
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Strong problem-solving and communication skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift 25 lbs and work with various hardware components
- Customer service mindset with patience for technical troubleshooting