Job Description
Launch your IT career with Coastal Tech Solutions, Virginia Beach's premier tech innovator! We're seeking passionate entry-level professionals to join our dynamic support team. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for rapid growth in a collaborative environment. Perfect for recent graduates eager to build real-world experience while making tangible impact.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 150+ workstations
- Manage helpdesk ticketing system with SLA adherence
- Deploy and configure Windows 10/11 OS and Office 365 suites
- Assist with network infrastructure monitoring and basic troubleshooting
- Create and maintain IT documentation procedures
- Support cybersecurity initiatives including patch management
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred (willing to train)
- Proficiency with Windows OS and basic networking concepts
- Strong problem-solving and customer service skills
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional site visits
- Basic knowledge of Active Directory and Azure AD
- Excellent written and verbal communication abilities