Job Description
Join TechSolutions Inc. as a Junior IT Support Specialist and kickstart your career in Colorado Springs' thriving tech hub! We're seeking passionate tech enthusiasts eager to grow in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and mentorship from industry experts. You'll be part of a team that powers innovation for local businesses while advancing your skills in network administration, cybersecurity, and cloud technologies. Why TechSolutions? We invest in talent through our GrowTech Academy program, offering free certifications and career progression paths. Work in our modern downtown office with flexible scheduling and quarterly team-building events. Apply today to become part of Colorado's next generation of IT leaders!
Responsibilities
- Provide Tier 1-2 technical support for 50+ employees via ticketing system and in-person assistance
- Deploy and configure Windows/macOS workstations, mobile devices, and peripheral hardware
- Manage Active Directory accounts, permissions, and group policies
- Monitor network infrastructure using SolarWinds and resolve connectivity issues
- Document IT processes in Confluence and maintain up-to-date knowledge base
- Collaborate with senior engineers on Azure cloud migrations and cybersecurity initiatives
- Participate in quarterly IT audits and compliance documentation
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification (CompTIA A+, Network+)
- 1-2 years of helpdesk/technical support experience (internships accepted)
- Proficiency with Windows OS, Microsoft 365, and basic networking concepts
- Strong troubleshooting skills using diagnostic tools and command-line interfaces
- Excellent written/verbal communication and customer service abilities
- Valid Colorado driver's license and reliable transportation for occasional on-site visits
- Basic understanding of cybersecurity principles and data protection protocols