Job Description
Join TechNova Solutions' dynamic IT team as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Atlanta's thriving tech hub. You'll provide critical technical support to our growing client base while gaining hands-on experience with cutting-edge systems. Enjoy competitive compensation, mentorship from industry veterans, and clear growth pathways into cybersecurity, network administration, or cloud computing roles.
Our Atlanta office features modern collaborative spaces, flexible work arrangements, and a culture that celebrates innovation. We invest heavily in your professional development through certifications, training programs, and conference attendance. If you're ready to transform your theoretical knowledge into practical skills while making tangible impact, this is your launchpad.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Linux environments
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and configure end-user devices (laptops, peripherals, mobile)
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Implement security protocols and best practices for data protection
- Provide remote and on-site technical support to 50+ clients
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Proficiency with Windows OS and basic networking concepts
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and travel to client sites (20% of time)
- Basic scripting knowledge (Python/PowerShell/Bash)
- Valid driver's license and reliable transportation