Job Description
Join our dynamic IT team as a Junior Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide essential IT support to our growing client base in Mesa, AZ. This role offers hands-on experience with modern infrastructure, mentorship from senior engineers, and a clear path to career advancement. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment at our state-of-the-art Mesa facility.
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients
- Install and configure workstations, networks, and cloud systems
- Create and maintain technical documentation for IT processes
- Provide Tier 1 support via phone, email, and remote access
- Assist with cybersecurity best practices implementation
- Collaborate with senior IT staff on infrastructure projects
- Participate in regular training sessions to expand technical skills
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with problem-solving aptitude
- Certifications (CompTIA A+, Network+) preferred but not required
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional site visits