Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! At TechWave Solutions, we foster innovation and growth through hands-on experience with cutting-edge systems. You'll gain invaluable skills in network administration, cybersecurity protocols, and cloud technologies while supporting diverse enterprise clients. Our collaborative environment includes mentorship programs, certification pathways, and opportunities for rapid advancement. If you're passionate about solving technical challenges and eager to build a foundation in IT infrastructure, this is your gateway to a thriving tech career in sunny Long Beach.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Monitor system performance and troubleshoot network connectivity issues
- Document IT procedures and maintain asset management databases
- Assist with cybersecurity implementations including access controls and threat monitoring
- Collaborate with senior engineers on cloud migration projects
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to lift 25 lbs and work in varied office environments
- Valid California driver's license (occasional site visits required)