Job Description
Join our dynamic IT team and kickstart your career in technology! TechSolutions Inc. is seeking a motivated Junior IT Support Specialist to provide exceptional technical assistance to our growing client base in Tucson. This role offers hands-on experience with cutting-edge systems while supporting a company culture that values innovation and professional growth. If you're passionate about technology and eager to learn, this is your opportunity to build a solid foundation in IT.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network equipment
- Document support tickets, resolutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on system upgrades and security protocols
- Assist with onboarding new employees and IT orientation programs
- Monitor network performance and troubleshoot connectivity issues
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for occasional on-site visits
- Ability to lift 30 lbs and work in various office environments