Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level professionals to join our dynamic Albuquerque team. As a Junior IT Support Specialist, you'll be the backbone of our digital infrastructure, providing critical technical assistance to clients across diverse industries. Our collaborative environment offers mentorship, growth opportunities, and hands-on experience with cutting-edge technologies. If you're eager to solve complex problems and build foundational IT skills, this is your perfect entry point into the tech world.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and maintain hardware/software systems
- Document IT processes and create troubleshooting guides
- Collaborate with senior engineers on network security initiatives
- Monitor system performance and resolve incidents promptly
- Train end-users on new technologies and best practices
- Assist with server administration and cloud services
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred (willing to train)
- Proficiency in Windows OS and basic networking concepts
- Strong problem-solving and communication skills
- Experience with helpdesk ticketing systems (e.g., Zendesk)
- Basic knowledge of Active Directory and Office 365
- Ability to lift 20lbs for equipment maintenance