Job Description
Are you eager to launch a dynamic career in the heart of the entertainment capital? Vegas Digital Systems is seeking a motivated Junior IT Support Specialist to join our expanding team. We offer a comprehensive training program for ambitious individuals looking to master the IT infrastructure that powers our clients' success.
In this role, you will act as the first line of defense for our internal and external clients, ensuring seamless technology operations. We value curiosity and a willingness to learn over years of experience, making this the perfect opportunity for recent graduates or career changers.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems to resolve hardware, software, and network issues.
- Assist in the deployment, configuration, and maintenance of workstations, printers, and mobile devices.
- Monitor system performance and respond proactively to alerts to ensure 99.9% uptime.
- Collaborate with senior engineers to troubleshoot complex technical challenges and document solutions.
- Conduct basic network diagnostics and cable management to maintain a secure and organized IT environment.
- Participate in ongoing professional development and training workshops to stay current with industry trends.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related technical field (or equivalent work experience).
- Familiarity with Microsoft Office Suite and basic operating system concepts (Windows/Linux).
- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users in a clear, concise manner.
- Problem-solving mindset with a proactive approach to troubleshooting.
- Must be authorized to work in the United States.