Job Description
Launch your IT career with Detroit's fastest-growing tech firm! We're seeking passionate entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge infrastructure while delivering exceptional service to our innovative clients. Enjoy a collaborative environment with mentorship programs, growth opportunities, and competitive benefits.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts and permissions across Windows/Active Directory environments
- Document technical issues, resolutions, and standard operating procedures
- Collaborate with senior engineers on network security initiatives
- Assist with asset management and software deployment projects
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associates degree in IT or CompTIA A+ certification (required)
- 6 months+ experience with Windows OS troubleshooting
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Familiarity with Service Desk tools (e.g., ServiceNow, Jira)
- Valid driver's license for occasional site visits
- Ability to lift 30lbs for equipment handling
- Pass background check and drug screen