Job Description
Start your tech career tomorrow with InnovateTech Solutions! We're seeking motivated entry-level professionals to join our dynamic IT support team in Sacramento. Gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients. Enjoy comprehensive training, mentorship from industry veterans, and rapid growth opportunities. Perfect for recent graduates or career changers with basic technical aptitude. Apply now to join a company that invests in your future!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document support tickets using ITSM software (ServiceNow/Jira)
- Assist with network administration tasks including VPN setup and security protocols
- Collaborate with senior engineers on infrastructure projects
- Conduct regular system maintenance and performance audits
- Train end-users on new software deployments and best practices
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues methodically
- Valid California driver's license for occasional on-site visits
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Ability to lift 30 lbs for equipment handling
- Pass background check and drug screening