Job Description
Join our innovative IT team at Coastal Tech Solutions and launch your career in technology! We're seeking motivated entry-level professionals to provide essential IT support across our Virginia Beach headquarters. As a Junior IT Support Specialist, you'll be the first point of contact for technical issues, ensuring seamless operations for our growing client base. This role offers hands-on experience with cutting-edge systems and a clear path to career advancement. If you're passionate about technology and eager to grow in a supportive environment, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and track resolution SLAs
- Assist with workstation setup, imaging, and asset management
- Collaborate with senior engineers on infrastructure projects
- Document technical procedures and create knowledge base articles
- Conduct user training on new systems and security protocols
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking
- Strong problem-solving skills with customer service mindset
- Ability to lift 30lbs for equipment maintenance tasks
- Valid driver's license for occasional site visits
- Proficiency with Microsoft Office 365 and ticketing systems
- Ability to work flexible hours including occasional weekends