Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated entry-level professionals to join our dynamic IT support team in Atlanta. You'll gain hands-on experience in enterprise systems while supporting Fortune 500 clients with cutting-edge technology solutions. This role offers structured training and clear pathways to specialization in cybersecurity, cloud infrastructure, or systems administration. Join our collaborative culture where innovation meets mentorship.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document incident tickets and maintain service desk metrics
- Deploy and configure desktop/laptop systems using imaging tools
- Collaborate with senior engineers on infrastructure projects
- Conduct user training on productivity applications
- Monitor system health and perform preventative maintenance
- Assist with cybersecurity protocols and access management
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Familiarity with Windows 10/11 and Active Directory
- Basic understanding of TCP/IP networking principles
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues systematically
- Proficiency with ticketing systems (ServiceNow/Jira)
- Valid driver's license for occasional client site visits