Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! At TechFlow Solutions, we nurture emerging talent through hands-on experience with cutting-edge systems. You'll gain exposure to enterprise-level infrastructure while supporting our diverse client base across Southern California. This role offers structured mentorship, growth opportunities, and a collaborative environment where your contributions directly impact our success.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on complex system deployments
- Monitor and maintain network infrastructure including routers and switches
- Support cloud services (Azure/O365) and virtual environments
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent certification
- Basic knowledge of Windows OS, Active Directory, and networking
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong troubleshooting and diagnostic abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification (or willingness to obtain)
- Familiarity with virtualization technologies (VMware/Hyper-V)
- Ability to lift 30 lbs for equipment handling