Job Description
Launch your IT career with Nexus Technologies KC! We're seeking passionate entry-level professionals to join our dynamic IT support team in the heart of Kansas City. This hands-on role offers unparalleled growth opportunities in a collaborative environment where your technical skills will directly impact our clients' success. Benefit from mentorship from industry veterans while working with cutting-edge technology solutions in a company culture that values innovation and professional development.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create user documentation
- Assist with cybersecurity best practices implementation
- Collaborate with senior IT staff on system upgrades and projects
- Manage service tickets using ITSM platforms (ServiceNow/Jira)
- Conduct regular system health checks and preventive maintenance
- Train end-users on new technologies and software applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems and remote support tools
- Strong problem-solving abilities with analytical thinking
- Excellent written and verbal communication skills
- A+ or CompTIA Network+ certification preferred (not required)
- Ability to lift 30 lbs and work in varied physical environments
- Valid driver's license with reliable transportation