Job Description
Join our dynamic IT team and launch your career in Sacramento's thriving tech hub! TechCorp Solutions is seeking a motivated Junior IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll work in a collaborative environment where innovation meets opportunity, gaining hands-on experience with cutting-edge technologies while supporting diverse industries. This role offers structured training, mentorship from senior engineers, and a clear path to career advancement. If you're passionate about technology and eager to grow professionally, this is your chance to make an impact.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document technical procedures, incidents, and resolutions in our ticketing system
- Collaborate with senior technicians on complex system upgrades and migrations
- Conduct user training on new technologies and best practices
- Monitor system health and proactively address potential vulnerabilities
- Assist with onboarding new employees and setting up workstations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with customer service orientation
- Ability to troubleshoot hardware and software issues independently
- Excellent communication and documentation abilities
- CompTIA A+ certification or equivalent preferred
- Valid driver's license and reliable transportation