Job Description
Join our innovative team as a Junior IT Support Specialist and launch your career in Portland's thriving tech scene! We're seeking passionate tech enthusiasts eager to provide exceptional user support while growing their skills in a collaborative environment. At TechSolutions Northwest, we invest in talent through mentorship programs and cutting-edge projects. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with industry-leading clients in the Pacific Northwest.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and in-person support
- Deploy and configure desktop/laptop systems according to company standards
- Document technical procedures and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex system implementations
- Support cloud services (O365, AWS) and security protocols
- Conduct user training sessions for new technology deployments
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1-2 years of technical support or helpdesk experience
- Proficiency with Windows/macOS, Active Directory, and networking fundamentals
- Strong troubleshooting skills and customer service orientation
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to lift 25 lbs for equipment handling
- Valid driver's license for occasional site visits