Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Boston's thriving tech ecosystem! We're seeking passionate tech enthusiasts to provide exceptional IT support to our innovative clients. This role offers hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers with foundational IT knowledge.
Our Boston headquarters features modern workspaces, flexible schedules, and comprehensive training programs. Enjoy competitive benefits including health insurance, retirement plans, and professional development stipends. Discover why Boston is consistently ranked among America's top tech hubs while building your future in IT.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts and permissions in Active Directory environments
- Document technical procedures and maintain accurate support logs
- Collaborate with senior engineers on complex system implementations
- Assist with cybersecurity best practices and data protection protocols
- Participate in IT asset management and inventory control
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Ability to lift 25 lbs and work with various hardware components
- Valid driver's license for occasional equipment transport
- Excellent written and verbal communication skills