Job Description
Launch your IT career with TechForward Solutions! We're seeking passionate entry-level professionals to join our dynamic Seattle team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while supporting innovative startups and Fortune 500 clients. Our mentorship-driven environment ensures rapid skill growth in cloud systems, cybersecurity, and infrastructure management.
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees across multiple platforms
- Deploy and configure Windows/macOS systems with cloud integration (AWS/Azure)
- Monitor network security using SIEM tools and incident response protocols
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Manage hardware lifecycle and asset inventory systems
Qualifications
- Associate degree in IT or CompTIA A+ certification (or equivalent experience)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory, Office 365, and virtualization
- Excellent troubleshooting methodology and customer service skills
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional off-site support