Job Description
Launch your IT career with TechFlow Solutions! We're seeking passionate entry-level professionals to join our dynamic San Francisco team as Junior IT Support Specialists. You'll gain hands-on experience in cutting-edge technology while supporting innovative startups and Fortune 500 clients. Enjoy comprehensive training, mentorship from industry veterans, and a collaborative work environment in the heart of the tech capital. Join us to build foundational skills in network administration, cloud systems, and cybersecurity while making a tangible impact on our clients' digital transformation.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot Windows/macOS environments
- Manage Active Directory accounts and permissions
- Monitor and maintain cloud infrastructure (AWS/Azure)
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Ensure compliance with security protocols and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of networking fundamentals (TCP/IP, DNS)
- Familiarity with Windows Server and desktop environments
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Passion for learning emerging technologies
- Ability to work flexible hours including occasional on-call duties