Job Description
Launch your IT career with TechNova Solutions in Charlotte's thriving tech hub! We're seeking motivated Junior IT Support Specialists to join our dynamic team. This is your chance to gain hands-on experience in enterprise-level infrastructure while working alongside industry experts. We offer comprehensive training, mentorship programs, and clear growth paths for aspiring IT professionals.
Our Charlotte office features state-of-the-art facilities and a collaborative culture focused on innovation. You'll support cutting-edge technologies including cloud systems, cybersecurity protocols, and network infrastructure. Join us to build a foundation for a successful IT career in one of America's fastest-growing tech markets.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior team on cybersecurity initiatives and system updates
- Manage user accounts and access permissions across multiple platforms
- Participate in IT projects including system migrations and deployments
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot technical issues
- Excellent communication skills for both technical and non-technical audiences
- CompTIA A+ or similar certification preferred (willing to train)
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid North Carolina driver's license for occasional site visits