Job Description
Join our dynamic tech hub in Austin and kickstart your IT career! TechSolutions Inc. is seeking passionate entry-level professionals to provide essential technical support to our growing client base. As a Junior IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless IT operations, and delivering exceptional customer service. Enjoy a collaborative environment with mentorship opportunities, cutting-edge projects, and a commitment to your professional growth. Austin's thriving tech scene offers unparalleled networking and career advancement possibilities.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain computer systems and network peripherals
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior IT staff on system upgrades and security protocols
- Provide on-site technical support for office equipment and software
- Monitor system performance and report potential security vulnerabilities
- Assist with IT asset management and inventory tracking
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and security principles
- Familiarity with helpdesk software (ServiceNow, Jira, etc.) preferred
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience under pressure
- Valid driver's license and reliable transportation for occasional on-site visits