Job Description
Launch your IT career with TechSolutions Inc., a Philadelphia-based innovator in digital transformation. We're seeking motivated entry-level IT professionals to join our dynamic support team. Enjoy mentorship from industry experts, hands-on experience with cutting-edge infrastructure, and a collaborative culture that values growth. Our Philadelphia headquarters offers modern amenities and a prime location near public transit.
What We Offer:
- Comprehensive training program covering cloud technologies and cybersecurity fundamentals
- Tuition reimbursement for industry certifications (CompTIA A+, Network+)
- Clear career advancement path to senior IT roles
- Competitive benefits package including health insurance and 401(k) matching
Responsibilities
- Provide first-level technical support for hardware/software issues across 500+ employees
- Manage helpdesk tickets using ServiceNow with <90-minute response SLA
- Deploy and configure Windows 10/11 workstations and mobile devices
- Monitor network health using SolarWinds and escalate critical incidents
- Document IT processes in Confluence knowledge base
- Assist with cybersecurity initiatives including phishing simulations
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic knowledge of Active Directory, DNS, and TCP/IP networking
- Familiarity with Microsoft 365 and cloud platforms (Azure/AWS)
- Strong problem-solving abilities with customer service focus
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Valid driver's license for occasional off-site equipment pickups