Job Description
Launch your IT career in the heart of NYC with NexusTech Solutions! We're seeking passionate entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients. Our comprehensive training program ensures rapid skill development in a collaborative, fast-paced environment. Enjoy competitive benefits, flexible work arrangements, and growth opportunities within one of Manhattan's fastest-growing tech firms.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripheral devices
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and proactively address potential issues
- Deliver user training on new technologies and best practices
- Adhere to IT security protocols and compliance standards
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to prioritize tasks in a fast-paced environment
- Relevant certifications (CompTIA A+, Google IT Support) preferred
- Valid driver's license for occasional client site visits