Job Description
Launch your tech career with NexusTech Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in Austin. As a Junior IT Support Specialist, you'll gain hands-on experience in cutting-edge technologies while supporting our clients' digital transformation. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor and maintain network infrastructure including switches and routers
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on system upgrades and security protocols
- Assist with cloud service management (AWS/Azure)
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- 0-2 years of technical support experience