Job Description
Launch your IT career with TechNova Solutions in the vibrant heart of New Orleans! We're seeking passionate tech enthusiasts to join our dynamic team as Junior IT Support Specialists. This role offers hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while working with cutting-edge technology in a collaborative environment. Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid growth in one of America's most innovative tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues via remote and on-site assistance
- Manage user accounts, permissions, and security protocols
- Document technical procedures and maintain knowledge base articles
- Assist with system upgrades, patches, and security compliance
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and network protocols
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25lbs for equipment handling
- Valid Louisiana driver's license (for occasional site visits)
- Passion for technology and continuous learning