Job Description
Join our dynamic IT team at TechSolutions Inc. as a Junior IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts ready to provide exceptional support to our growing client base. You'll gain hands-on experience with cutting-edge systems while working in a collaborative, mentor-driven environment. Enjoy competitive benefits, professional development opportunities, and the chance to make a real impact in Virginia Beach's thriving tech scene.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate ticket records
- Collaborate with senior technicians on complex infrastructure issues
- Support network security protocols and data protection measures
- Assist with user training and documentation creation
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows OS, networking, and security principles
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- Valid driver's license and reliable transportation