Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking passionate entry-level professionals to provide exceptional technical support to our growing client base in Colorado Springs. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while contributing to our mission of delivering innovative tech solutions. Enjoy a collaborative work environment, comprehensive training, and clear career growth paths in one of Colorado's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems, printers, and peripherals
- Manage Active Directory accounts, permissions, and security protocols
- Document support tickets, resolutions, and knowledge base articles
- Assist with network infrastructure monitoring and basic maintenance
- Collaborate with senior engineers on complex system implementations
- Participate in IT asset management and inventory processes
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Valid Colorado driver's license and reliable transportation