Job Description
Join our dynamic IT team in Long Beach and kickstart your career in technology! TechSolutions Inc. is seeking a motivated Junior IT Support Specialist to provide exceptional technical assistance to our growing client base. This role offers comprehensive training, mentorship from industry experts, and clear pathways for career advancement within our innovative organization.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems across Windows/macOS environments
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Document IT procedures and maintain accurate service logs in ticketing systems
- Collaborate with senior engineers on network security protocols and system updates
- Assist with onboarding new employees including device setup and account provisioning
- Monitor system performance and escalate critical issues promptly
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with helpdesk tools (ServiceNow, Jira, Zendesk)
- Strong diagnostic and problem-solving abilities
- Excellent communication skills with customer service focus
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional on-site visits