Job Description
Join our dynamic IT team at TechSolutions Inc. as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide essential technical support to our growing client base in Milwaukee. This role offers hands-on experience with cutting-edge systems while working alongside industry experts who will mentor your professional development.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure workstations, laptops, and network equipment
- Document technical procedures and maintain accurate inventory records
- Provide user training on company software and systems
- Collaborate with senior technicians on complex technical projects
- Monitor system performance and implement security protocols
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows OS, Active Directory, and networking concepts
- Strong problem-solving skills and ability to troubleshoot systematically
- Excellent written and verbal communication abilities
- Customer service experience with patience and empathy
- Valid driver's license for occasional site visits
- Ability to lift 30 lbs for equipment installation