Job Description
Launch your IT career with Tech Innovations Inc., a Louisville-based leader in digital transformation solutions. We're seeking motivated entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while working alongside industry veterans. Enjoy competitive benefits, mentorship programs, and opportunities for rapid career growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ employees
- Deploy and configure Windows 10/11 workstations and mobile devices
- Manage Active Directory accounts and group policies
- Document IT procedures and knowledge base articles
- Collaborate with network engineers on infrastructure projects
- Monitor ticket queues and maintain SLA compliance
Qualifications
- Associate degree in IT/Computer Science or equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS and basic networking concepts
- Strong problem-solving and customer service skills
- Familiarity with ITSM tools (ServiceNow preferred)
- Ability to lift 30 lbs for equipment installations