Job Description
Launch your tech career with TechForward Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in Portland's thriving tech hub. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise systems while contributing to innovative projects that shape the future of technology. Enjoy a collaborative environment with mentorship opportunities, competitive benefits, and a clear path for growth into specialized IT roles.
Our ideal candidate brings enthusiasm for problem-solving and a willingness to learn. You'll work with cutting-edge technologies while supporting our diverse team of engineers and designers. Join us to build foundational skills in network administration, cloud systems, and cybersecurity—all while making a tangible impact in a supportive, inclusive workplace culture.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ workstations
- Deploy and configure Windows/macOS systems with imaging tools like SCCM
- Manage Active Directory accounts, group policies, and user permissions
- Document IT processes and maintain knowledge base articles
- Assist with cloud infrastructure monitoring (AWS/Azure)
- Collaborate on cybersecurity initiatives including endpoint protection
- Support audiovisual equipment for hybrid meetings and events
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Familiarity with Windows/macOS operating systems
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues methodically
- Proficiency with ticketing systems (ServiceNow/Jira preferred)
- CompTIA A+ certification or willingness to obtain within 6 months