Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide critical support to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside seasoned professionals in a collaborative environment. If you're eager to learn, troubleshoot, and grow in the IT field, this is your perfect entry point.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls across network resources
- Document incidents, resolutions, and standard operating procedures in ITSM tools
- Assist with cybersecurity protocols including vulnerability scans and patch management
- Collaborate with senior engineers on infrastructure projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving abilities with customer service mindset
- CompTIA A+ or similar certification preferred
- Ability to lift 25lbs for equipment maintenance tasks