Job Description
Join TechNash Solutions as a Junior IT Support Specialist and launch your IT career in Nashville's thriving tech hub! We're seeking passionate tech enthusiasts ready to provide exceptional user support and maintain our cutting-edge infrastructure. You'll gain hands-on experience with enterprise systems while working alongside industry experts in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers with foundational tech knowledge!
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees via ticket system, phone, and in-person assistance
- Deploy and configure Windows/macOS workstations, peripherals, and mobile devices
- Manage Active Directory accounts, permissions, and group policies
- Monitor and maintain network infrastructure including switches, firewalls, and cloud services
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on system upgrades and security patches
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows 10/11, Microsoft 365, and basic networking concepts
- Strong troubleshooting methodology and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Basic knowledge of Azure or AWS cloud services
- Valid driver's license and reliable transportation for occasional site visits