Job Description
Join our dynamic IT team as a Junior IT Support Specialist! We're seeking passionate tech newcomers to deliver exceptional user support while building foundational skills in enterprise systems. Enjoy hands-on experience with cutting-edge infrastructure in Boston's thriving tech hub.
What You'll Gain:
• Mentorship from senior engineers
• AWS/Azure cloud exposure
• 401k with company match
• Professional development stipend
• Collaborative startup culture
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees
- Deploy and configure Windows/macOS workstations
- Manage Active Directory and Office 365 environments
- Document IT procedures in knowledge base
- Assist with network infrastructure monitoring
- Coordinate hardware/software lifecycle management
- Support cybersecurity initiatives under guidance
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or similar certification preferred
- Familiarity with Windows/macOS troubleshooting
- Basic networking knowledge (TCP/IP, DNS)
- Strong customer service orientation
- Ability to learn new technologies quickly
- Valid driver's license required
- US citizenship or work authorization