Job Description
Launch your IT career with InnovateDC Tech! We're seeking passionate entry-level professionals to join our dynamic IT support team in the heart of Washington DC. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while delivering exceptional service to federal agencies and Fortune 500 clients. Our comprehensive training program and mentorship opportunities will fast-track your growth in cybersecurity, cloud infrastructure, and enterprise systems.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and configure Windows 10/11 workstations and enterprise applications
- Manage Active Directory accounts and group policies
- Assist with cybersecurity protocols including MFA and endpoint protection
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Support office AV systems and video conferencing setups
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows OS, Microsoft Office Suite, and basic networking
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to lift 20 lbs for equipment maintenance
- Basic knowledge of cloud platforms (AWS/Azure)
- Valid driver's license for occasional off-site support