Job Description
Join our dynamic IT team as a Junior IT Support Specialist at NexusTech Solutions! We're a Denver-based tech innovator committed to empowering businesses through cutting-edge solutions. This entry-level role offers a launchpad for your career in a collaborative environment where your growth matters. You'll gain hands-on experience with enterprise systems while supporting our diverse client base. We provide comprehensive training, mentorship from senior engineers, and opportunities to earn industry certifications. Plus, enjoy our modern downtown office, flexible work options, and competitive benefits package including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Diagnose and resolve desktop/laptop problems including OS, network connectivity, and peripheral issues
- Assist with user account management, software installations, and system configurations
- Document technical solutions in ITSM systems and maintain knowledge base articles
- Collaborate with senior engineers on complex troubleshooting and infrastructure projects
- Support IT security initiatives including patch management and access control
- Conduct new employee onboarding for IT equipment and system access
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Customer service mindset with excellent written/verbal communication skills
- Ability to troubleshoot hardware and software issues methodically
- Proactive learning attitude and eagerness to develop technical skills
- CompTIA A+ or similar certification preferred but not required
- Valid driver's license for occasional off-site client visits