Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! InnovateTech Solutions is seeking motivated entry-level professionals to deliver exceptional technical support to our growing client base. This role offers hands-on experience with modern IT infrastructure while working alongside industry experts who are dedicated to your professional growth.
We provide comprehensive training, mentorship programs, and a collaborative environment where your problem-solving skills will shine. If you're passionate about technology and eager to build a solid foundation in IT, this is your perfect starting point.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and access permissions across company systems
- Document technical procedures and maintain support ticket logs
- Assist with cybersecurity best practices implementation
- Collaborate with senior team members on infrastructure projects
- Deliver user training on new technologies and systems
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional client site visits