Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts ready to provide exceptional support to our growing client base. This role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training programs. Work in a collaborative environment where your problem-solving skills directly impact business success.
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and chat
- Deploy and configure desktop/laptop systems with OS and applications
- Manage user accounts and permissions in Active Directory
- Monitor network performance and troubleshoot connectivity issues
- Document technical processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in IT infrastructure projects and upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Windows OS troubleshooting and deployment
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain)