Job Description
Join our dynamic IT team in Chicago and launch your tech career! TechSolutions Inc. is seeking motivated entry-level IT professionals to provide essential technical support to our growing client base. This role offers comprehensive training, mentorship from industry experts, and clear pathways to career advancement in cybersecurity, cloud infrastructure, or systems administration. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote tools
- Install, configure, and troubleshoot Windows/macOS operating systems and enterprise applications
- Manage user accounts, permissions, and access controls in Active Directory and cloud platforms
- Document technical procedures, incident reports, and knowledge base articles
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Monitor system health using monitoring tools and escalate critical issues
- Participate in cybersecurity awareness initiatives and basic threat remediation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with OS troubleshooting (Windows 10/11, macOS)
- Familiarity with cloud platforms (AWS, Azure, or GCP) preferred
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent communication skills and customer service orientation
- Valid U.S. work authorization required