Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in the heart of NYC's tech scene! We're seeking passionate tech enthusiasts eager to grow in a dynamic environment. You'll gain hands-on experience with enterprise systems while supporting 500+ users across our Manhattan headquarters. Our structured mentorship program includes AWS certification training and quarterly hackathons. Enjoy competitive benefits including flexible work hours, annual tech stipends, and professional development stipends. Located steps from Grand Central Terminal with easy subway access.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues including Windows 10, macOS, and Microsoft 365
- Deploy and configure workstations, peripherals, and network equipment
- Document IT processes using ServiceNow and maintain asset inventory
- Collaborate with senior engineers on infrastructure projects
- Assist with security protocols including VPN setup and multi-factor authentication
- Train employees on cybersecurity best practices
- Participate in quarterly system upgrades and maintenance windows
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of networking protocols (TCP/IP, DNS)
- Familiarity with Active Directory and cloud platforms (AWS/Azure)
- Excellent problem-solving and communication skills
- CompTIA A+ or Network+ certification preferred
- Ability to lift 30lbs and work in server environments
- Valid driver's license for occasional off-site support
- 1-2 years helpdesk internship or relevant experience