Job Description
Join CyberSolutions Inc., a leading cybersecurity firm, as we expand our Baltimore operations! We're seeking motivated tech enthusiasts to launch their careers in our dynamic IT Support team. This full-time role offers comprehensive training, mentorship from industry experts, and a clear path to specialization. Enjoy competitive benefits, professional development stipends, and a collaborative environment where your ideas drive innovation.
Responsibilities
- Provide Tier 1 technical support for 150+ employees across hardware, software, and network issues
- Deploy and configure Windows 10/11 workstations and mobile devices
- Monitor and maintain ticketing system with SLA adherence
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity awareness campaigns and policy implementation
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Active Directory, Azure AD, and cloud services
- Strong problem-solving abilities with customer service mindset
- Experience with ticketing systems (ServiceNow/Jira) a plus
- Valid driver's license for occasional equipment transport