Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in technology! We're seeking motivated entry-level professionals to provide exceptional technical support to our growing client base in Virginia Beach. This role offers hands-on experience with modern infrastructure, mentorship from senior engineers, and clear pathways for career advancement. If you're passionate about technology and eager to learn, this is your opportunity to grow with an innovative company.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network monitoring and basic cybersecurity protocols
- Collaborate with senior IT staff on infrastructure projects
- Conduct user training on new systems and applications
- Maintain inventory of IT assets and equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment installation
- Valid driver's license for on-site visits
- US citizenship or permanent residency required