Job Description
We are urgently hiring a Junior IT Support Specialist to join our dynamic team in San Jose, CA. This is an exceptional entry-level opportunity for recent graduates or career changers eager to launch a career in Information Technology. We offer comprehensive training and a clear path for professional growth within a leading tech hub.
At Nexus Digital Inc., we don't just solve problems; we build the future of connectivity. As part of our support team, you will be the first point of contact for our employees, ensuring they have the tools and assistance needed to succeed. If you are a quick learner with a passion for technology, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone and ticketing systems.
- Assist in the deployment, configuration, and maintenance of employee workstations, printers, and mobile devices.
- Monitor system performance and respond to alerts to ensure minimal downtime.
- Maintain accurate and detailed records of all incidents, requests, and resolutions in the Help Desk software.
- Collaborate with senior engineers to identify root causes of complex technical issues and implement long-term solutions.
- Conduct onboarding sessions for new hires to set up their IT environment and explain company policies.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or Information Technology is a plus.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer hardware components.
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, collaborative environment and manage multiple priorities.
- Willingness to obtain relevant IT certifications (we provide sponsorship).