Job Description
Join TechNash Solutions as a Junior IT Support Specialist and kickstart your career in Music City's thriving tech scene! We're seeking passionate tech newcomers to provide critical IT infrastructure support to our growing client base. This is your chance to work with cutting-edge technology while receiving mentorship from industry veterans. Our collaborative environment values innovation and professional growth, offering clear pathways to advancement. Enjoy competitive benefits, flexible work options, and the opportunity to build Nashville's next tech success story.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure desktop/laptop systems including OS installation and software provisioning
- Manage user accounts and access permissions across Active Directory environments
- Document IT processes and maintain accurate inventory of assets/licenses
- Collaborate with senior engineers on network security protocols and system updates
- Assist with AV equipment setup for client meetings and events
- Participate in cross-departmental IT initiatives and process improvements
Qualifications
- Associate degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of Windows OS, networking fundamentals, and cloud services
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Strong troubleshooting methodology and problem-solving aptitude
- Excellent written and verbal communication skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license for occasional client site visits