Job Description
Welcome to Oakland Digital Solutions, where innovation meets opportunity. We are a rapidly growing tech firm dedicated to providing top-tier digital infrastructure to local businesses. We are currently seeking a motivated Junior IT Support Specialist to join our growing team in Oakland.
As an entry-level position, this role is perfect for recent graduates or career changers looking to break into the tech industry. You will work alongside senior engineers to resolve technical issues, support end-users, and learn the ropes of enterprise-level IT operations. If you are passionate about technology and eager to start your career, we want to hear from you.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems (ServiceNow/Zendesk).
- Assist in the installation, configuration, and troubleshooting of hardware and software.
- Manage IT inventory and perform regular asset audits.
- Support users with network connectivity issues and device setup.
- Document technical issues and resolutions in the knowledge base.
- Participate in on-call rotation for critical system outages.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field.
- Basic understanding of Windows and Mac operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.