Job Description
Join our dynamic IT team in Albuquerque and kickstart your career in technology! TechSolutions Inc. is seeking a motivated Junior IT Support Specialist to provide essential technical assistance to our growing client base. This entry-level role offers hands-on experience with cutting-edge systems while delivering exceptional customer service in a collaborative environment. If you're passionate about solving technical challenges and eager to grow in the IT field, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document IT procedures and create user training materials
- Monitor system performance and troubleshoot technical problems
- Collaborate with senior IT staff on infrastructure projects
- Manage user accounts and access permissions
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in a team
- CompTIA A+ or similar certification preferred
- Valid New Mexico driver's license required